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Yavas, Ugur; Karatepe, Osman M.; Avci, Turgay; Tekinkus, Mehmet . (2003). Antecedents and outcomes of service recovery performance: an empirical study of frontline employees in Turkish banks. International Journal of Bank Marketing, 21(5), 255–265. doi:10.1108/02652320310488439 
An interview with Sci-Hub Founder Alexandra Elbakyan,Who exactly should pay for academic research